Exchange Policy

Effective Date: July 26, 2026

At Cotton Apparel, we want every customer to feel confident and satisfied with their purchase.

This Exchange Policy explains the process and requirements for exchanging products purchased through cottonapparel.org.

Please review this policy before requesting an exchange.

1. Company Information

This Exchange Policy applies to purchases made from:

Company Name: COTTON APPAREL LTD
Website: cottonapparel.org

Registered Business Address:
7 Exchange House
Eastgate Street
Stafford
England
ST16 2TX
United Kingdom

Email: payment@cottonapparel.org
Phone: +44 7878947998

2. Exchange Eligibility

Customers may request an exchange within:

30 days from the date of delivery

To qualify for an exchange, returned items must:

• Be unused and unworn;

• Be in original condition;

• Include original tags and packaging where applicable;

• Have no signs of washing, damage, alteration, or wear.

Items that do not meet these requirements may not be accepted for exchange.

3. Eligible Exchange Requests

Customers may request an exchange for reasons including:

• Different size requirements;

• Different colour preference;

• Product replacement due to an approved issue.

All exchanges are subject to product availability.

If the requested replacement item is unavailable, we may provide alternative options, including a refund where applicable.

4. Exchange Request Process

To request an exchange, please follow these steps:

1. Contact our customer support team at payment@cottonapparel.org;

2. Provide your order number and purchase information;

3. Specify the item you would like to exchange;

4. Provide details of the replacement item requested;

5. Wait for confirmation and exchange instructions;

6. Return the original item according to the provided instructions.

Please do not send products back before receiving approval from our customer service team.

5. Exchange Shipping

Customers are responsible for ensuring returned items are packaged securely and sent according to our instructions.

For exchanges caused by customer preference, including:

• Incorrect size selected;

• Change of colour preference;

• Change of personal choice;

return and replacement shipping costs may be the responsibility of the customer.

If an exchange is required due to:

• Incorrect item received;

• Manufacturing defect;

• Product damage caused before delivery;

COTTON APPAREL LTD will review the issue and provide an appropriate solution.

6. Size Exchanges

We understand that choosing the correct size online can sometimes be challenging.

Customers requesting a size exchange should:

• Ensure the original item remains unworn;

• Contact us within the exchange period;

• Provide the preferred replacement size.

Replacement sizes are subject to availability at the time the exchange request is processed.

We recommend reviewing our Size Guide before purchasing to help select the most suitable size.

7. Colour and Product Exchanges

Requests to exchange colours or different products are accepted where:

• The original product meets exchange requirements;

• The requested replacement item is available;

• The exchange request is submitted within the allowed timeframe.

Price differences between exchanged products may require additional payment or may result in a partial refund where applicable.

8. Inspection and Approval

All returned exchange items are inspected after arrival.

Items that are:

• Worn;

• Washed;

• Damaged;

• Missing original components;

may be refused for exchange.

Once approved, the replacement item will be prepared and shipped.

9. Processing Time

After receiving your returned item, we aim to process approved exchanges within:

5–10 business days

Processing times may vary depending on:

• Return delivery time;

• Product availability;

• Seasonal demand;

• Carrier delays.

Customers will receive confirmation once the replacement item has been dispatched.

10. Exchange Limitations

We reserve the right to refuse exchanges that do not meet the requirements stated in this policy.

Exchanges cannot be guaranteed for:

• Items returned outside the exchange period;

• Products showing signs of use;

• Items purchased with incorrect information provided by the customer.

11. Consumer Rights

This Exchange Policy does not affect your statutory rights under applicable consumer protection laws in the United Kingdom.

Customers retain legal rights regarding faulty, damaged, or incorrectly supplied goods.

12. Contact Us

If you have any questions regarding our Exchange Policy, please contact us:

COTTON APPAREL LTD

7 Exchange House
Eastgate Street
Stafford
England
ST16 2TX
United Kingdom

Email: payment@cottonapparel.org

Phone: +44 7878947998

We aim to respond to all customer enquiries as quickly as possible.

© 2026 COTTON APPAREL LTD. All Rights Reserved.