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Effective Date: July 26, 2026
At Cotton Apparel, customer satisfaction is one of our priorities. We want every customer to have confidence when purchasing from our online store.
This Returns & Refunds Policy explains the conditions and procedures for returning products purchased through cottonapparel.org.
Please review this policy carefully before requesting a return.
This Returns & Refunds Policy applies to purchases made from:
Company Name: COTTON APPAREL LTDWebsite: cottonapparel.org
Registered Business Address:7 Exchange HouseEastgate StreetStaffordEnglandST16 2TXUnited Kingdom
Email: payment@cottonapparel.orgPhone: +44 7878947998
Customers may request a return within:
30 days from the date of delivery
To be eligible for a return, products must:
Be unused and unworn;
Be in original condition;
Include original tags and packaging where applicable;
Not show signs of washing, damage, alteration, or use.
Items that do not meet these conditions may not be accepted for return.
For hygiene, safety, and product protection reasons, certain items may not be eligible for return, including:
Items that have been worn or washed;
Products without original tags where required;
Items damaged due to customer handling;
Items returned after the applicable return period.
If you are unsure whether your item qualifies for return, please contact our customer support team before sending it back.
To request a return, please follow these steps:
Contact our customer service team at payment@cottonapparel.org;
Provide your order number and purchase details;
Explain the reason for your return request;
Wait for return instructions from our support team;
Send the approved return package according to the provided instructions.
Please do not send items back before receiving return approval, as unapproved returns may not be processed.
Unless the item received is incorrect, defective, or damaged upon arrival, customers are generally responsible for return shipping costs.
We recommend using a tracked delivery service when returning items, as customers are responsible for ensuring returned products reach us safely.
If a product is confirmed to be faulty, incorrect, or damaged due to our error, we will review the situation and provide an appropriate solution.
Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
Your refund will be processed to the original payment method;
The refunded amount will reflect the returned product value;
Original shipping charges may not be refundable unless required by applicable law.
Refund processing times may vary depending on your payment provider or financial institution.
Most refunds are completed within:
5–10 business days after approval
If you would like to exchange an item for another size, colour, or product, please contact us before returning your item.
Exchange requests are subject to:
Product availability;
Return eligibility requirements;
Completion of the return process.
If the requested replacement item is unavailable, we may offer an alternative solution or refund where appropriate.
Please contact us as soon as possible if:
You receive the wrong product;
Your item arrives damaged;
A product has a manufacturing defect.
Please provide:
Order number;
Description of the issue;
Photos showing the problem where applicable.
We will review your request and provide an appropriate resolution, which may include replacement, exchange, or refund.
If you wish to cancel an order, please contact us as soon as possible after purchase.
Cancellation requests can only be accepted before the order has entered the processing or shipping stage.
Once an order has been dispatched, it must follow our standard return procedure.
Nothing in this Returns & Refunds Policy affects your statutory rights under applicable consumer protection laws in the United Kingdom.
Customers may retain rights relating to faulty, misdescribed, or unsuitable goods as provided by applicable legislation.
If you have any questions regarding returns, refunds, or exchanges, please contact us:
COTTON APPAREL LTD
7 Exchange HouseEastgate StreetStaffordEnglandST16 2TXUnited Kingdom
Email: payment@cottonapparel.org
Phone: +44 7878947998
Our customer support team will respond as soon as possible.
© 2026 COTTON APPAREL LTD. All Rights Reserved.
