Orders are processed after payment has been successfully received and verified.
Our standard processing time is:
Processing Time: 1–3 business days
During this period, we:
Verify payment details;
Prepare products for shipment;
Complete quality checks;
Package orders securely.
Orders are not processed or shipped on weekends or public holidays.
During high-demand periods, promotional events, or seasonal sales, processing times may take slightly longer.
If there are significant delays, we will notify customers through the contact information provided at checkout.
3. Shipping Methods and Delivery Times
Once your order has been processed and dispatched, delivery times depend on the destination and selected shipping method.
Estimated delivery timeframes are:
Standard Shipping: 5–12 business days
Express Shipping (where available): 3–7 business days
Delivery estimates begin from the date your order is dispatched, not from the date the order is placed.
Please note that delivery times are estimates and may vary due to factors outside our control, including:
Carrier delays;
Weather conditions;
Customs procedures;
Public holidays;
Transportation disruptions.
4. Shipping Confirmation and Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing available tracking information.
Tracking updates may require additional processing time after shipment.
If you do not receive your tracking information within the expected timeframe, please contact our customer support team.
5. Delivery Address Information
Customers are responsible for providing accurate and complete delivery information during checkout.
Please carefully check:
Full name;
Shipping address;
Postal code;
Contact information.
COTTON APPAREL LTD is not responsible for delivery failures, delays, or additional costs caused by incorrect or incomplete address information provided by the customer.
If you notice an incorrect address after placing an order, please contact us as soon as possible.
6. International Shipping
We may offer delivery to customers in different regions depending on product availability and shipping arrangements.
International customers should be aware that:
Delivery times may vary by destination;
Customs processing may cause delays;
Local import requirements may apply.
Any customs duties, taxes, or import charges imposed by local authorities are the responsibility of the customer unless otherwise stated.
7. Lost, Delayed, or Damaged Packages
We work with reliable shipping partners to ensure orders arrive safely.
If your package is delayed, lost, or arrives damaged, please contact us with:
Order number;
Customer name;
Delivery details;
Supporting information or photographs where applicable.
We will review the situation and work with the relevant delivery provider to provide appropriate assistance.
8. Order Changes and Cancellation Before Shipment
If you need to update your shipping details or request an order cancellation, please contact us as soon as possible.
We will make reasonable efforts to assist with requests received before the order has been processed or shipped.
Once an order has been dispatched, changes or cancellations may no longer be possible.
9. Failed Delivery Attempts
If a delivery attempt fails due to reasons including:
Incorrect address information;
Customer unavailable at delivery location;
Failure to collect a parcel from a designated location;
additional delivery arrangements may be required.
Any additional costs resulting from customer-related delivery issues may be the responsibility of the customer.
10. Order Support
If you have questions about your delivery, please contact our customer support team.
COTTON APPAREL LTD
7 Exchange House Eastgate Street Stafford England ST16 2TX United Kingdom
